At Kids Store, we are committed to protecting the privacy and security of our users, especially children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.
Special Note for Parents
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from your child without consent, please contact us immediately.
Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
Personal Information
When you register, make a purchase, or contact us, we may collect:
- Name and contact details (email, phone number, address)
- Payment information (processed securely through our payment partners)
- Account credentials (username and encrypted password)
- Communications with our customer service team
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies (see our Cookie Policy)
Children's Information
For children under 13, we only collect limited information with parental consent:
- First name (for personalized experience)
- Age or birth month (for age-appropriate content)
- Parent's email address (for consent verification)
How We Use Your Information
We use the collected information for various purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Process and fulfill your orders | Contact details, payment information, shipping address | Contractual necessity |
| Create and manage your account | Name, email, password, preferences | Your consent |
| Send order confirmations and updates | Email address, phone number | Contractual necessity |
| Provide customer support | Contact details, order history, communications | Legitimate interest |
| Personalize your shopping experience | Browsing history, purchase history, preferences | Your consent |
| Send marketing communications (with consent) | Email address, preferences | Your consent |
| Improve our website and services | Usage data, feedback, surveys | Legitimate interest |
| Ensure security and prevent fraud | IP address, device information, transaction data | Legitimate interest |
Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following limited circumstances:
Service Providers
We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as:
- Payment processors (Stripe, PayPal)
- Shipping companies (UPS, FedEx, USPS)
- Email service providers
- Website analytics providers (Google Analytics)
All service providers are contractually obligated to protect your information and use it only for the services they provide.
Legal Requirements
We may disclose your information where required by law, subpoena, or other legal process, or if we believe it's necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Kids Store is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted using SSL/TLS technology during transmission.
Access Control
Strict access controls limit employee access to personal information.
Firewalls
Advanced firewalls and security systems protect our servers.
Regular Audits
We conduct regular security assessments and penetration testing.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request correction of inaccurate or incomplete information.
Right to Deletion
You can request deletion of your personal information in certain circumstances.
Right to Opt-Out
You can opt-out of marketing communications at any time by clicking "unsubscribe" in emails or adjusting account settings.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
Right to Restrict Processing
You can request restriction of processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Essential Cookies
Required for the website to function properly (e.g., shopping cart, login session).
Analytics Cookies
Help us understand how visitors interact with our website (e.g., Google Analytics).
Preference Cookies
Remember your preferences (e.g., language, region settings).
Marketing Cookies
Used to deliver relevant advertisements (only with your consent).
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@kidsstore.com
For general privacy inquiries
Phone
1-800-KIDS-STORE (1-800-543-7867)
Mon-Fri, 9 AM - 6 PM EST
Postal Mail
Kids Store Privacy Office
123 Safe Street
Childville, CA 90210
United States
Data Protection Officer
Alex Morgan, DPO
dpo@kidsstore.com
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.